Frequently Asked Questions

ai_licia needs to be in your chat to hear you. If you're testing before going live, click Test Your Settings to add her to the stream, then click Listen to start speaking. If you're live and ai_licia is already in your chat, just click Listen and begin speaking.

Yes you can! We have this blog post covering how to make ai_licia react to your Twitch Channel Points redeems, and we will have more examples coming over time. If you have more ideas on you want to integrate ai_licia with Streamer.bot, join our Discord to chat with us so we can help you out getting the expected result.

No. Our League of Legends integration is safe. We use Riot Games’ official APIs, similar to tools like Porofessor, ensuring your account remains secure.

We automatically detect when your stream ends. If the Dashboard or app is still listening, they will stop after a few minutes.

Yes you can! We provide a detailed guide on how to do it in our Dashboard. You can also what this video tutorial:

If you followed all of our instructions but your Custom Name is not posting messages, it is related to extra restrictions you have set for your chat. It can be: The account needs to have a verified phone number to chat The account needs to have a verified email The account needs to manually accepts chats rules before chatting Try to write manually with the account in your Chat to find what the issue is and fix it.

You can join our Discord community to suggest new features, or create a feature request in our Public Roadmap.

ai_licia's answers might be slightly slower due to the processing time of the video sequences. We aim to keep latency as low as possible.

We apply the relevant moderation to comply with the platform’s ToSs where ai_licia is used.

The web Dashboard only supports Chrome for voice input. If you're using another browser, switch to the Windows app or use Chrome for the Dashboard.

Use the Windows app to integrate ai_licia with your Vtubing software. From the Go Live page, play TTS directly through the app instead of an OBS browser source, and pass it to your Vtubing software.

You can try ai_licia for free! After signing up, you can claim 3 streams for free, to try out all ai_licia features. After these 3 streams, if you want to keep using ai_licia, you will need to take a paid subscription.

Virtual camera is streaming the content captured by that camera from our Dashboard. It has the best latency performances, but can also be more computation heavy. It also requires to be started manually when you want to activate ai_licia's vision. Direct Streaming is streaming your stream directly to ai_licia, the same way you stream your content to Twitch. It can be automated to start when you start your stream, and is less CPU/Memory intensive, but has more delay in terms of how ai_licia will react.

ai_licia will watch your stream! Yes, video sequences! Based on the video, ai_licia will decide how she wants to interact with you and your community. You get control over what ai_licia can see, and interrupt it at any time.

To disable your account, go to the My Account page, and scroll at the bottom of the page to the Danger Zone. Click on Deactivate Account. You can reactivate your account by clicking on that button again, at any time. If you have an active ai_licia subscription, disabling your account will not cancel your subscription. You will continue to be charged, unless you cancel your subscription. If you need assistance with canceling your ai_licia subscription, please reach out to our Support on the Dashboard or on the website, or join our Discord.

ai_licia is currently available in English, French, Spanish, German, Italian, Portuguese, Swedish, Dutch, Polish, Chinese (Mandarin) and Japanese. If your language is not listed there, you can suggest it as a new supported language, and we will be happy to add it.

To get a direct response, mention her name or one of the Character nicknames you’ve defined. If you changed ai_licia’s name on Twitch, adding Character nicknames will help her recognize you’re addressing her.

Vision is included in every subscription beside ai_licia Lite.

Vision needs some computation power to send the video content to our servers. If you are low on available computing resources, you may want to prioritise Direct Streaming over Virtual Camera.

ai_licia is more than just a Twitch Chat AI bot! It's designed to elevate your streaming experience across multiple platforms, offering a seamless and interactive connection with your audience. Multi-platform availability ensures a continuous experience for you and your viewers, whether you're on Twitch or elsewhere. Streamer interactivity: ai_licia can hear you during your streams and even respond using AI TTS. Cross-platform long-term memory allows ai_licia to retain context and recall key details, making every interaction feel personal and engaging. Game integrations: Enhance your gameplay streams with support for titles like League of Legends and Microsoft Flight Simulator 2020, with more integrations coming soon! Seamless integration: Use our public API to easily connect ai_licia with your favorite streaming tools. Whether you’re looking for deeper interactions, smarter tools, or a more dynamic stream, ai_licia has you covered!

If you are using Virtual Camera, once you have clicked on the Eye icon to start Vision, you will see a preview of what ai_licia can see. If you are using Direct Streaming, you will see a green dot on the Eye icon when Vision is active. In any case, once ai_licia is in your chat, you can ask her simple questions about what's on screen, and she will answer correctly if vision has been properly setup.

Go to the Go Live page. On the right side of the screen, find the Speak to ai_licia section. Update your settings to ensure the correct language and microphone are selected. Click Listen—you’ll see a transcript of what you say appear on your screen.

Yes, ai_licia can see your stream, if you want it! You can set that up from the Go Live page, and ai_licia will be able to react and comment to what's happening on stream.

Yes, ai_licia has a TTS, available to everyone. You can also use our Pro Voices for better, more realistic voices.

ai_licia can send messages to greet new followers, thank new subscribers and cheers, let people know when you are running ads, and welcome raiders and their community when these different events happen, automatically. ai_licia does not natively support timed messages, but it is something you can do via integrations with Streamer.bot or StreamDeck.

In the transcript, look for her name—often spelled Alicia or Ailicia—or a defined Character nickname. The name will appear in a different color to confirm it was recognized.

We’ll automatically detect when streaming ends and stop the app or Dashboard from listening after a few minutes.

Go to the Go Live page. On the right side, find the Speak to ai_licia section. Update your settings to select the correct language and microphone. Choose whether you prefer faster or more accurate recognition—keep in mind that accurate recognition may use more resources. Click Listen to start, and you’ll see a transcript of what you say.

Check the transcript for her name—usually spelled Alicia or Ailicia—or a defined Character nickname. The recognized name will appear in a different color than the rest of the Transcript.

Hardware acceleration requires an Nvidia GPU. If you're using one but don't see a transcript, you might be missing the Nvidia CUDA plugin. Install it from Nvidia CUDA Downloads, then restart the app to enable hardware acceleration.

ai_licia needs to be in your chat to hear you. If you're testing before going live, click Test Your Settings to add her to the stream, then click Listen to start speaking. If you're live and ai_licia is already in your chat, just click Listen and begin speaking.

Our Windows app is not meant to control your mic volume, however Windows has many settings to automatically adjust volume in specific condition. To sort it out, please follow the steps described in the following guides: Windows 11: https://answers.microsoft.com/en-us/windows/forum/all/windows-11-input-device-volume-automatically/39c85225-5239-4bab-9642-b65437f64dd5 Windows 10: https://answers.microsoft.com/en-us/windows/forum/all/windows-10-automatically-changes-microphone-input/65cb30a2-f86b-4b2b-b13e-e104d8302f95

Mention her name or one of the Character nicknames you’ve defined. If her name has been changed on Twitch, adding nicknames will help her recognize you are talking to her.

If the recognition engine takes too long to start, cancel and restart it.

This can happen if hardware acceleration is disabled or if the recognition system isn't optimized for your setup. Try selecting a recognition system that better matches your resources.

We retain personal data only as long as necessary for the purposes outlined above. Specifically, the personal email of streamers is retained indefinitely unless a deletion request is made. Public data is processed for deletion as requests come in.

ai_licia is designed with user privacy in mind. We use encryption (HTTPS) to protect data during transfer and ensure that only minimal necessary data on our users is collected. Personal data, such as emails, are stored securely, and we adhere to GDPR compliance to safeguard user privacy.

We ensure data security by: • Storing data in databases with network-restricted access and private access through rotated keys. • Encrypting all data transfers through HTTPS to ensure secure communication.

The data is collected from two primary sources: Public API of the platforms: We access data through the public APIs of the platforms where ai_licia is integrated. Dashboard: Community leaders can input additional data through the dashboard fields.

No, ai_licia does not use personal data collected from users for training its AI models. Any data used for improving ai_licia’s capabilities is public data from the Platforms where ai_licia operates.

We do not sell any data, nor share them for commercial use. We share some data with our cloud infrastructure platform for debugging purposes and with our alerting platform to monitor channel names for prompt incident response. Additionally, we share information about new subscriptions with Rewardful as part of our affiliate program, ensuring proper reward processing.

We don't sell any data, video included.

We aim to always be fully compliant with GDPR. Users have the following rights: • Access: Users can request access to their personal data. • Correction: Users can request corrections to their data if they find inaccuracies. • Deletion: Users can request the deletion of their data.

Users can contact us through the form below to request access, correction, deletion, or other inquiries regarding their personal data.

Users can provide feedback or report issues in our Discord community. We value user input and strive to address any concerns promptly.

ai_licia’s AI models and software are updated regularly to improve functionality, security, and user experience. These updates are conducted with minimal disruption to users, and significant changes are communicated through our dashboard, discord community or directly to affected users.

Reach out to us through the form below to request deletion of the video data we may have collected.

No, we don't store your voice.

ai_licia do not monitor or track you in any ways, and stops any activities once the stream is over on Twitch.

Yes, users can opt out of data collection processes. However this will prevent them to interact with ai_licia. Community leaders can manage these users through the dashboard, and any users can request data deletion through our website.

We store the video for debugging and improvements purposes in cases of issues reported by our users.

ai_licia accesses public data according to the Terms & Conditions of the platform it is integrated with. For Community Members, we store two main types of data: the message content and the username of the user posting a message on a channel. For Community Leaders (streamers or Discord administrators), we collect only one private data point: their email. Any additional data collected through the dashboard is optional and controlled by the community leader.

No, ai_licia doesn't have access to personal data of your viewers or community members.

While our primary compliance focus is on GDPR, we also aim to comply with other international data protection regulations, such as CCPA (California Consumer Privacy Act) and others, as applicable. We continuously review and update our practices to align with global standards.